At Pulsbase Inc. ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cloud database services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Name, email address, company name, and billing information when you register for an account.
Database Data: The actual data you store in your Pulsbase clusters. We only process this data as instructed by you (the data controller) to provide the database service.
Usage Data & Cookies: Telemetry data, API request volumes, error logs, and cookies used for authentication and service optimization. You can manage your cookie preferences through your browser.

2. AI Models and Your Data

Pulsbase automatically generates embeddings using edge models. We do not use your customer data to train our foundational models, nor do we sell your data to third parties.

3. Data Retention and Sub-Processors

We retain your personal data and database backups for as long as your account is active, and for up to 30 days following account deletion to prevent accidental data loss. We utilize the following trusted sub-processors:

Global Edge Cloud Provider: Global Anycast hosting, edge computing, database storage, and object lake storage.
Flutterwave: Secure payment processing and subscription billing.

4. Your Data Rights (GDPR & CCPA)

Depending on your jurisdiction, you have specific rights regarding your personal data. These include:

Right to Access: Request a copy of your data.
Right to Erasure (Right to be Forgotten): Request deletion of your account and associated personal data.
Right to Data Portability: Export your databases and data in a machine-readable format.

To exercise any of these rights, please contact us using the information below.

5. Governing Law

This Privacy Policy and our operations are governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles.

6. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at:

[email protected]